Hi All,
Anybody worked on Genesys Pulse 8.5 ?
I have implemented the Genesys Pulse 8.5 and voice stats are working fine but when email stats are not working. May be I am doing something wrong.
Can anyone help me which stat should use for Number Of Waiting Email on virtual queue ?
Regards,
Raza
Have you deployed the Java-stats on StatServer for Pulse solution?
No, I haven’t deployed Java-Stats on Stat Server because I want the email reporting on virtual queue - not interaction queues !!!
There is no difference between VQ for email and for voice, Pulse is working in same way for both. You can just check the RN , if there are any issue related and make an upgrade. I am using the latest version and all is working as expected.
Dumbest thing I’ve ever done >
Ixn connection was missing in Stat server that was the reason email stats was not working !!!
Similiar issue should be tricky to find out :)I am glad you have resolved it.