If we were to use the ActiveX control from Genesys to log into the ACD, what are we logging as (an ACD agent or a Symposium Agent). I am asking this question because I want to know how can we implement MAKE SET BUSY as a softphone? Of course, therefore, it comes down to a basic question: what is the ACTIVE X COnTROL interfacing with? Is it SCCS or Meridian ACD???
How about other functionalities provided by SCCS such as Activity Code for Call processing? Can we use the ACtiveX Control to implement this? Or do we need to write an interface program to SCCS?
I will try to answer this one. Please correct me if I am wrong.
Active X interface with TServer and not PBX, thus, depending on a type of TServer you will use, you will either be connecting to MLink ot SLink. (In case you have both links connected to the same PBX, make sure you set the right link ip address for those TServers )
Also, as far as I know, if SLink gives that option to TServer, you can retrieve it with Active X, question is does SLink send it to TServer? I think it does, but here I am not sure.
Actually, the question I wanted to ask was whether the ActiveX Control (TLibrary) gives you access to SCCS functionality?
The ActiveX Control gives you access to the standard functions such as the TLogin, TLogout method from the Textension control. These methods are provided because any basic ACD would definitely provide such functions. However, I did not see any method called TMakeSetBusy; MakeSetBusy is a SCCS function. That’s where my fundamental question arises. Is there any TLibrary functions for SCCS functions such as MakeSetBusy?
)