Genesys Interaction Recording 8.5

General Discussion
1

Hi All,

Can anyone please suggest more information on this product GIR which Genesys is proposing instead of GQM. The documents which Genesys provided is very limited and doesn’t have a clear cut deployment approach.

Did anyone deploy this in any of your client sites? Please comment if so.. I am totally messed up with the Genesys docs. Such a poor documentation.

Thank You
Rashid
GCS-CIM8

2

I am currently deploying the LAB environment and prepare PoC for one or our customer - what is not clear for you about GIR? just note : The GIR is not instead GQM, this is just a own product by Genesys providing same set of services. GQM is OEM SW provided by ZOOM.

3

There are 2 video tutorials on Support Site. Very detailed and looong. Watch them

4

Could you share the link to the video, please? Thx Cav

5

Hi, Here is the link in the support site.

Genesys Interaction Recording Installation with Screen Recording - Part 1
https://genesyspartner.force.com/customercare/pkb_Home?id=kADU00000008OP1

Genesys Interaction Recording Installation with Screen Recording - Part 2
https://genesyspartner.force.com/customercare/pkb_Home?id=kADU00000008OP6&q

6

Yes, but these video covering just screen recording and not entire functiond and their description. I know about these videos, just think that there are any others. Unfortunately, not so much detailed.

7

I saw them and was not about only Screen but general one…weird

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8

Hi Kubig,

Thanks for the response. Even i am trying to deploy it in the lab to provide it for one of our customer. I got 2 documents which were not present in docs site from Genesys team but those docs are not in detail. It speaks about the deployment of Recording Plugin for GAX, recording processor and Recording crypto server.

There is no signs of deploying Playback User Interface (as per my understanding it is Speechminer). GQM from Zoom was better and easy for deployment.

I thought of sharing my concerns here, so it would help in the deployment.

  • The main thing what is not clear is from where do we deploy Playback User Interface?
  • When i try to upload the installation package of Recording plugin in GAX 8.1.4. It is in the state of pending for hours. :frowning:

Anyways i shall check the video which Jayakumar shared. If you have any knowledge on any of my concerns, appreciate your support and help.

9

I have more documents (unfortunately, under control - so cannot share):

HTCC

  • API Guide
  • Dep Guide
    GIR
  • API guide
  • Help guide
  • Dep guide
    SpeechMiner
  • Admin guide
  • Upgrade guide
  • user guide

I have done the GIR part of installation and the WS, Cassandra, WebDAV. Currently working on SpeechMiner part of installation (Windows paltform with MSSQL).

10

Hi Kubig,

Can you let me know from where can i get those documents? :frowning:

By GIR part of installation did you mean the Plugin for GAX, recording processor, crypto server? And how do we deploy the WS and WebDAV? Is this GIR installation a stand alone server (All these components installed on 1 server including SpeechMiner?)

Appreciate your help if possible.

11

I am installing it on three servers within my lab (due to the HA tests):

  1. Server - REC Processor, REC Crypto server, WebDav, SpeechMiner IR, SpeechMiner UPlatform (Windows)
  2. Server - HTCC, Cassandra, MCP, RM, SIP (Linux)
  3. Server - GAX, SpeechMiner UI (Windows)

You can get the documents from Genesys - have to ask for them (all is under shipping and PM control).

I agree that GQM deployment is more easier.

12

Hi Kubig,

Thanks for this explanation. This gave me an idea of what all i need for GIR. :slight_smile:

I got the CD shipped by Genesys for GIR. But it contains the following contents only

  • Recorder Crypto
  • Muxer Scripts (Which i haven’t understood where to use and what is its functionality)
  • Recording plugin
  • Recording processor script
  • Recording screen client
  • Templates

There is a folder for documentation but it is all empty with few icons only. No documents.

You said, you divided this installation in 3 servers for HA tests. HA of what did you mean by this?

I shall check with genesys for the documents you mentioned. :slight_smile:

13

Yes, the GIR folder contain “only” :

Recorder Crypto
Muxer Scripts (Which i haven’t understood where to use and what is its functionality)
Recording plugin
Recording processor script
Recording screen client
Templates

You have to request for HTCC and SpeechMiner.

BY the HA I meant the Cassandra cluster and more HTCC instances balanced by Apache.

14

Pending for hours? You too? By any chance http logs show 500 error after you upload the template and install file?

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15

I have never encountered this issue during GIR implementation.

16

Not GIR, but GAX in general. Have the same issue while implementing Pulse. Seems a bug and Genesys can’t figure out why because the fu**ing GAX architecture inside. No way to see what is going on, only doing Java dumps and it sucks for troubleshooting purposes