What is your opinion on GETS? Has the newly announced integration to MS OCS ‘07 improved it? I had heard a few months back that GETS was having problems scaling, is this accurate? Would someone considering GETS now be in a better position?
Thanks for your input.
What is GETS?
Genesys Enterprise Telephony Software. It is a software platform that integrates with Micorsoft Office Communications Server (and in the past with Live Communication Server), and extends the T-Server into the whole enterprise, not just the call center. Basically a Unified Communications application.