Genesys Dialling Priorities

Genesys Cloud WFM
1

Hi all,

I wanted to get some feedback on the different dialing priorities that everyone is using

I’m currently using the below,

Record Type Priority N records
General 2 3
Campaign Rescheduled 2 1
Campaign CallBack 1 1

regards

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2

??? ??? ???
All depends on your needs and environment dude…tests analyzing and see results…and all over again…

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