Genesys Desktop- screen pop behind existing customer file.

tgarrett12 · February 20, 2008, 12:03am

How can I get the screen pop to pop inf ront of an existing open file instead of behind in the GAD? When my reps are on a call if they get a new call- it pops behind the existing (hopefully that was a little clearer)?

cavagnaro · February 20, 2008, 2:46am

you can develop an application to show the incoming call and search the GAD IE window and bring it to front. This using ActiveX Toolkit

Rene · February 20, 2008, 4:10pm

Hi,

Try to change value of the key “show-on-ringing” to “true”. You can find that key in the section “voice” on tab “Options” of the GAD application in CME.

René

tgarrett12 · February 20, 2008, 7:06pm

Thank you both- I think I fixed it using Rene’s advice.

cavagnaro · February 21, 2008, 12:08am

uh? post incomplete…weird…next time will check everything was written…

victor1 · February 21, 2008, 3:44am

Attention span of an …ape? ;D