I’m building a custom agent desktop using the @genesyscloud/genesyscloud-sdk v5.4.2. We need a manual mute button in our UI that works independently of the default Genesys UI controls.
The goal is simple. Call conversationService.toggleMic() when the user clicks the button. The SDK returns a 204 No Content response immediately, which suggests success. However, the actual media stream doesn’t mute. The customer can still hear the agent, and the isMuted property in the conversation object doesn’t flip to true until I manually toggle it in the native Genesys widget.
Here’s the snippet I’m using:
async handleMuteToggle() {
try {
const conversationId = this.activeConversation.id;
await this.genesysCloud.conversationService.toggleMic(conversationId);
// Optimistic UI update
this.isMuted = !this.isMuted;
console.log('Mute toggled, status:', this.isMuted);
} catch (error) {
console.error('Failed to toggle mic', error);
}
}
I’ve verified the conversationId is correct by logging it. It matches the ID in the genesyscloud:conversation:updated event stream. I also tried fetching the conversation details right after the toggle call:
const details = await this.genesysCloud.conversationService.getConversationDetails(conversationId);
console.log('Agent muted:', details.conversation.participants.find(p => p.id === this.userId).isMuted);
The isMuted field remains false even though the API call succeeded. I’m wondering if there’s a specific permission issue with the OAuth scopes? I’m using conversation:read and conversation:write.
Is toggleMic() deprecated or broken in this SDK version? Or do I need to use a different endpoint like PATCH /api/v2/conversations/{id} with a specific JSON body? I’ve checked the docs but they’re vague on the actual media control flow. It feels like the API call is just a hint to the client rather than a server-side command.
Any ideas on why the state isn’t sticking? I’ve restarted the app, cleared cache, and tried different browsers. Same result. The native UI works fine, so the agent’s mic isn’t physically muted. It’s definitely an SDK or API sync issue.