Genesys Cloud Screen Recording API 429s during peak load

General Discussion
1

Ran into a weird issue today with the screen recording API. When simulating 500 concurrent agents via JMeter, the /api/v2/recordings/screens endpoint starts returning 429 Too Many Requests after just 5 minutes. Standard API rate limits seem higher in docs.

  • Reduced concurrent threads to 100, issue persists but slower.
  • Added exponential backoff in JMeter, but recordings still fail to upload.

Is there a specific hidden limit for screen capture uploads vs standard call recordings?

2

Make sure you implement a token bucket algorithm to smooth out bursty traffic spikes that trigger the 429s.

import time
def rate_limit_call(func, rate=10):
 time.sleep(1.0 / rate)
 return func()

This pacing prevents the platform from rejecting valid requests during peak simulation loads.