{
"code": 422,
"status": "Unprocessable Entity",
"message": "Invalid filter criteria for digital channel interactions",
"errors": [
{
"message": "Field 'legal_hold_status' is not supported for bulk export of chat transcripts in region eu-west-1"
}
]
}
We are encountering a consistent validation error when attempting to schedule bulk exports for quality evaluations tied to digital channels. The endpoint /api/v2/quality/evaluations/exports returns a 422 Unprocessable Entity error specifically when the filters object includes the legal_hold_status parameter set to true. This is critical for our legal discovery workflow, as we need to isolate recordings and transcripts under active legal hold for external counsel review.
The environment is Genesys Cloud BYOC in eu-west-1. We are using the Python SDK version 2.3.1. The request payload is constructed according to the documentation for bulk exports. Voice channel evaluations export successfully with the same legal hold filter, suggesting the issue is isolated to digital channel interaction types (chat and webchat).
Key details:
- Interaction types: Chat, Webchat
- Filter applied:
legal_hold_status: true - Timezone context: UTC+0 (London)
- Export format: CSV with metadata
We have verified that the legal hold tags are correctly applied to the interactions via the Compliance API. The audit trail shows the tags are active. However, the Quality Management export job fails at the creation stage, not during processing. This indicates the API schema or validation logic for digital channels does not recognize the legal hold filter, even though it is a standard attribute for compliance.
Is this a known limitation of the Quality Management API for digital channels? Or is there an alternative method to filter evaluations by legal hold status before initiating the bulk export? We need to maintain chain of custody for these records, so manual filtering post-export is not a viable option due to data volume and privacy constraints.