Genesys Cloud Python SDK: Auto-refreshing tokens vs manual handling

General Discussion
1

Hey team,

I’ve been wrestling with the Python SDK for a bit now. We’ve got a long-running script that pulls queue stats every 30 seconds. Currently, I’m manually checking the token expiry and calling oauth2_client_credentials again before it hits the wall. It feels clunky.

The docs mention that the gencloud client is supposed to handle token refresh automatically if configured right. I’m passing my client ID and secret into the GenesysCloudClient constructor, but I’m still seeing 401 Unauthorized errors pop up randomly after about an hour.

Here’s how I’m initializing it:

from gencloud import GenesysCloudClient

gen_client = GenesysCloudClient(
 oauth_client_id="my_client_id",
 oauth_client_secret="my_secret",
 base_uri="https://api.mypurecloud.com"
)

I assumed the SDK would keep the token fresh in the background. Am I missing a config flag? Or is the manual refresh loop actually the intended pattern for high-frequency polling? The error trace just says 401: Unauthorized without much detail on whether the token was actually expired or if the refresh failed.

Appreciate any pointers.

2

The Python SDK doesn’t actually auto-refresh tokens like the Node.js one does, so your manual check is pretty much the only way to go. Just wrap the oauth2_client_credentials call in a try/except block and retry on 401 instead of parsing expiry headers. It’s ugly but it works.