Genesys Cloud CLI 400 error on dashboard widget update in AU-1

General Discussion
1

Struggling to figure out why the CLI throws a 400 Bad Request when updating a dashboard widget via API in AU-1 BYOC.

Using Genesys Cloud CLI v2.1.0.
Attempting to automate dashboard updates via GitHub Actions.

Endpoint: PUT /api/v2/analytics/dashboards/{dashboardId}/widgets/{widgetId}

The payload is valid JSON. The widget exists. The dashboard exists.

Error Response:
{
“errors”: [
{
“code”: “bad_request”,
“message”: “Invalid widget configuration. Property ‘metricId’ is required but missing or invalid.”
}
]
}

However, the ‘metricId’ is present in the request body.

HCL snippet:

resource "genesyscloud_dashboard_widget" "my_widget" {
 dashboard_id = genesyscloud_dashboard.main.id
 title = "Avg Handle Time"
 type = "metric"
 metric_id = "acd/agent/avg-handletime"
 x = 0
 y = 0
 width = 6
 height = 4
}

The metric ID acd/agent/avg-handletime is valid. Verified via GET /api/v2/analytics/metrics.

Terraform state shows the resource is created. The CLI update fails immediately after state refresh.

Is there a known issue with metric validation in the CLI for AU-1? Or is the metric ID format different for BYOC instances?

Thanks for the help.