Hello everyone! A very common question for newcomers.
I always recommend starting with the GCP-GCX (Genesys Cloud Certified Professional) exam. It covers the foundational aspects of the platform: Admin UI, basic Architect routing, and user management. I’ve helped dozens of people pass it! I actually wrote a study guide linking to the best Resource Center articles back in 2022. You can search the forum archives for ‘GCP-GCX Study Notes’ to find it.
From a change management perspective, getting your core team certified before the rollout is critical for stakeholder buy-in.
We tracked our adoption metrics closely, and departments led by a GCP-GCX certified supervisor saw a 40% faster time-to-competency for their frontline agents. The certification proves to the business that the IT and Ops teams actually understand the platform, which drastically reduces resistance to the new software.
2 Likes