Genesys call recording with nice, also save to local file on mcp

Genesys Cloud WFM
1

Hi

We are having a Genesys engage on-remember solution where we have call recording with nice.

For a small project we would also like to have call recordings created as local files on the MCP.

Looking at the documentation it seems the the option recordingclient.recdest2 (on the recording profile) would allow us to do a second recording as a file but setting it to file://d:\mcp\record (for example) seems to have no effect, and nothing logged in the logs.

Does anyone know if this is the way forward or is there some other way to do local file recordings in parallel to nice?

2

You are using MCP to send the RTP directly to Nice. MCP no longer stores it as a WAV file.
You can’t have both.

3

Thanks, that’s too bad. Do you know of any other way to achieve this?

4

You could sniff the RTP in the network and capture the audios there.
Some recorders work on this way

5

When recdest / recdest2 are both configured, they must be both sip / sips, OR both one of the other possible destinations. Additional notes related to sip / sips destination: When recdest is set to RM (SIP AOR), MCP will use this in the Request-URI address part of the recording server request.

6

Not necessarily, it depends on the integration.