Genesys call flow

system · February 16, 2009, 12:59pm

HI ,

This is Sunil, new to forum.

 Can any one help me  regarding "HOW CALL FLOW WILL HAPPEN IN GENESYS DIALER".

Thanks In Advance ,

mark · February 16, 2009, 1:27pm

Hi Sunil,

Do you mean the whole call flow, from dialler record to agent receiving call, or, what the IRD strategy would look like for an outbound call?

system · February 16, 2009, 1:34pm

Yeh , I would like to know whole call flow, from dialler record to agent receiving call.