The latest release of InProd adds the ability to report on agent based licence usage. InProd can now cater for all licence auditing requirements for Genesys and 3rd party products within the contact centre.
High level features:
- Enabled and concurrent licence models
- Create custom licence definitions
- Business unit level reporting
- Intraday reports, 2 minutes behind real time events
- Customisable report templates can include external data sources
- Report delivery available in HTML, Excel and CSV
- Multi-site support
Read more at http://www.inprod.io/licence-reporting