Our site is undergoing a major telephony/CTI project and I need info about the overlaps between Siebel 2000 and Genesys 6. It appears that the Siebel product has a series of modules that have CTI functionality similar to Genesys.
Our site is undergoing a major telephony/CTI project and I need info about the overlaps between Siebel 2000 and Genesys 6. It appears that the Siebel product has a series of modules that have CTI functionality similar to Genesys.