GDesktop Supervisor cant change any Agents setting

Genesys Cloud Routing
1

Hi there,
I have made setup for GAD Supervisor based on GDesktop Deployment Guide 7.6, but something is missing I guess.
What I can see is a Supervisor work area, but when I tried to change (manage) Agnet skill or trying to change Agent Group, I simply can to do anything because all buttons are in gray, I can to click any.
Any Idea what is wrong? User rights? Where and what a kind?
Thanks for your tips…
Jan

2

What I can add more is that when Im trying to : “Assign Skill to Agents” Im receing error message (see screenshot)… Any idea?
thx
Jan

1 Like
3

These are not really very helpful messages :-\

Has the user that GAD runs as, got sufficent permissions in CME to edit persons?

1 Like
4

well, it looks to me like a permission issue as well,

log file says:

13 11 15:18:10:531 [ttp-8080-Processor19] WARN GSD.Actions AssignSkillsToAgtAction: Error adding skill: Email
com.genesyslab.ail.core.extended.exceptions.ExtendedCommandException:
1: com.genesyslab.ail.core.extended.exceptions.ExtendedCommandException:
1: NoPermissionException[com.genesyslab.ail.core.extended.model.PersonResourceImpl@2bb6c54][resource.error.updatepermission]

but to where I can find a proper permission value ???

5

permission settings are :

6

Well guys, problem solved!

All is about the permission above object…

So if you wanna to assign to your Supervisor a right to change/create/remove anything including Skills/Login ID/Agent Groups, then you need to add that User to Object Resources > tab. Security > Object Permission and grant Access rights as “Change”.

Thanks
Jan

1 Like
7

You might want to consider putting your supervisors into an access group and then giving that group the change permission.

Adding the permission for more than a couple of supervisors would sioon get tedious. :cry:

2 Likes
8

thanks for tip