GAD From Adress Drop down

General Discussion
1

I have defined a pop client and smtp client in email server and it`s working fine. However, I need, when agents answering an email interaction to have 2 addresses in FROM drop down list, but both using the same pop- client

My pop and smtp client address : [email removed]

But I want to have an additional address for the agents to have in GAD , [email removed] so if they dont want the clients to reply them.

Is this possible??

Thanks!!!

2

If not wrong you can add it under Business Attributes. Not in my head right now the name but on GAD deployment is a reference.

3

Cav is right, I think that the option/business attribute has name “Email Address” or something like that

4

You can also create a dummy pop-client with the no-reply address and set it to not enabled.
Just be sure you use an unique username even if its not gonna be used.

I have used that appproach several times.