GAD can't use FlexLM license Manager

Administration
1

Hi guys,
I’m installing a new instance of GAD on a new server and when configure the license option as 7260@genesysmain it gives me:

Login Failed Could not checkout license key ISDK_FACTORY Server is not correctly initialized Please, contact your administrator

But if I copy the license file to this new server and configure it as c:\license.dat it works fine.

FlexLM version is 9.50

Any idea why???

Thanks

2

In FlexLM however I see:

20:06:27 (genesys.d) OUT: "ISDK_FACTORY" ISDK@genesysmain 20:06:28 (genesys.d) IN: "ISDK_FACTORY" ISDK@genesysmain
3

…aren’t FlexLM license files configured with a local (MAC) address for the hardware..?

4

Hi Cav,

That looks like you have somewhere configured path to the license file instead 7260@genesysmain.
Check all component and their options you are using again and do not forget the starting parameters as well.

e.

5

Few things:

  1. If the license option is set to read from a file in the app options section.
  2. What location FlexLm reading license file from.
  3. If the license file is deployed on the same host(s) as specified in the first line of the license file (If it is ANY version, it does not matter though).
  4. If flexlm has a quorum, and primary is one of the license servers configured.

Thanks

6

Well we use volume id. And yes, shouldn’t work on the other server so I think ISDK license is kinda commercial and not technical. Because of that i think it works on any server.

7

Where? The only option I’m aware of is on the licensing option in the CME application which is where I write down or 7260@genesysmain or c:\license.dat, with local parameter it does work…
In the service there is no license option only -service GDesktop is configured.

8

What is GenesysDesktop start-up log file saying? The AIL-log found in the bin directory?

9

hi catarinex,
This is what I get

28 04 20:06:17:607 [ Inner*] INFO Ail.Log.LogComponent Startup file appender created at Ail.20090428_2006.log 28 04 20:06:24:030 [ttp-8080-Processor25] INFO ertyMessageResources Initializing, config='org.apache.struts.taglib.bean.LocalStrings', returnNull=true 28 04 20:06:24:045 [ttp-8080-Processor25] INFO GD.BrandManager No brand file available 28 04 20:06:24:311 [ttp-8080-Processor25] INFO ertyMessageResources Initializing, config='org.apache.struts.util.LocalStrings', returnNull=true 28 04 20:06:26:342 [ Inner*] INFO Ail.Cfgsdk.Cache Cache fully loaded for Application 28 04 20:06:26:436 [ Inner*] INFO Ail.Cfgsdk.Cache Cache fully loaded for AccessGroup 28 04 20:06:26:436 [ Inner*] INFO Ail.Cfgsdk.Cache Cache fully loaded for AccessGroup 28 04 20:06:26:451 [ Inner*] INFO Ail.Cfgsdk.Cache Cache fully loaded for Host 28 04 20:06:26:451 [ Inner*] INFO Ail.Cfgsdk.Cache Cache fully loaded for Switch 28 04 20:06:26:467 [ Inner*] INFO Ail.Cfgsdk.Cache Cache fully loaded for Switch 28 04 20:06:26:467 [ Inner*] INFO Ail.Cfgsdk.Component 5 folders loaded 28 04 20:06:26:842 [ Inner*] INFO Ail.Cfgsdk.Cache Cache fully loaded for AgentLogin 28 04 20:06:26:858 [ Inner*] INFO Ail.Cfgsdk.Cache Cache fully loaded for AgentLogin 28 04 20:06:26:858 [ Inner*] INFO Ail.Cfgsdk.Cache Cache fully loaded for DN 28 04 20:06:26:967 [ Inner*] INFO Ail.Cfgsdk.Cache Cache fully loaded for DN 28 04 20:06:26:983 [ Inner*] INFO Ail.Cfgsdk.Cache Cache fully loaded for Person 28 04 20:06:27:014 [ Inner*] INFO Ail.Cfgsdk.Cache Cache fully loaded for Person 28 04 20:06:27:014 [ Inner*] INFO Ail.Cfgsdk.Cache Cache fully loaded for Place 28 04 20:06:27:014 [ Inner*] INFO Ail.Cfgsdk.Cache Cache fully loaded for Place 28 04 20:06:27:014 [ Inner*] INFO Ail.Cfgsdk.Cache Cache fully loaded for Script 28 04 20:06:27:092 [ Inner*] INFO Ail.Cfgsdk.Cache Cache fully loaded for Script 28 04 20:06:27:092 [ Inner*] INFO Ail.Cfgsdk.Cache Cache fully loaded for Skill 28 04 20:06:27:108 [ Inner*] INFO Ail.Cfgsdk.Cache Cache fully loaded for Skill 28 04 20:06:27:108 [ Inner*] INFO Ail.Cfgsdk.Component 6 folders loaded 28 04 20:06:27:123 [ Outer*] INFO Ail.License Interval is now 1 28 04 20:06:27:123 [ Outer*] INFO Ail.License Attempts max is now 10 28 04 20:06:27:123 [ Outer*] INFO Ail.License License file is now 7260@genesysmain 28 04 20:06:27:123 [ Outer*] INFO Ail.License Trying to checkout license IsdkFactory in 7260@genesysmain 28 04 20:06:27:264 [ Outer*] INFO Ail.License Scheduling license checker 28 04 20:06:27:280 [ Init Ail Logic] WARN GD.Init AIL is not initialized: Missing License Information

and with the license file copied to that server:

19 04 02:41:34:500 [ Inner*] INFO Ail.Log.LogComponent Startup file appender created at Ail.20090419_0241.log 19 04 02:41:42:515 [ Selector#0] WARN .mux.SelectorManager IO failure for connection 'tcp://genesys:2020[Opening]/0 java.net.ConnectException: Connection refused: no further information at sun.nio.ch.SocketChannelImpl.checkConnect(Native Method) at sun.nio.ch.SocketChannelImpl.finishConnect(Unknown Source) at com.genesyslab.platform.commons.connection.impl.mux.SelectorManager$SelectorThread.processConnection(Unknown Source) at com.genesyslab.platform.commons.connection.impl.mux.SelectorManager$SelectorThread.processSingleKey(Unknown Source) at com.genesyslab.platform.commons.connection.impl.mux.SelectorManager$SelectorThread.processSingleKeySafe(Unknown Source) at com.genesyslab.platform.commons.connection.impl.mux.SelectorManager$SelectorThread.processKeys(Unknown Source) at com.genesyslab.platform.commons.connection.impl.mux.SelectorManager$SelectorThread.selectorLoop(Unknown Source) at com.genesyslab.platform.commons.connection.impl.mux.SelectorManager$SelectorThread.run(Unknown Source) at java.lang.Thread.run(Unknown Source) 19 04 02:41:42:531 [ Outer*] WARN Ail.Cfgsdk.Driver While connecting, com.genesyslab.platform.commons.protocol.ProtocolException: Error opening connection at com.genesyslab.platform.commons.protocol.DuplexChannel.waitForOpen(Unknown Source) at com.genesyslab.platform.commons.protocol.DuplexChannel.completeOpen(Unknown Source) at com.genesyslab.platform.commons.protocol.DuplexChannel.open(Unknown Source) at com.genesyslab.platform.commons.protocol.DuplexChannel.open(Unknown Source) at com.genesyslab.ail.driver.cfgsdk.CfgsdkDriver.reqConnect(CfgsdkDriver.java:276) at com.genesyslab.ail.driver.cfgsdk.CfgsdkDriver.execute(CfgsdkDriver.java:134) at com.genesyslab.ail.component.framework.Component.forward(Component.java:46) at com.genesyslab.ail.component.framework.QueueComponent$1.run(QueueComponent.java:55) at EDU.oswego.cs.dl.util.concurrent.QueuedExecutor$RunLoop.run(Unknown Source) at java.lang.Thread.run(Unknown Source) Caused by: java.net.ConnectException: Connection refused: no further information at sun.nio.ch.SocketChannelImpl.checkConnect(Native Method) at sun.nio.ch.SocketChannelImpl.finishConnect(Unknown Source) at com.genesyslab.platform.commons.connection.impl.mux.SelectorManager$SelectorThread.processConnection(Unknown Source) at com.genesyslab.platform.commons.connection.impl.mux.SelectorManager$SelectorThread.processSingleKey(Unknown Source) at com.genesyslab.platform.commons.connection.impl.mux.SelectorManager$SelectorThread.processSingleKeySafe(Unknown Source) at com.genesyslab.platform.commons.connection.impl.mux.SelectorManager$SelectorThread.processKeys(Unknown Source) at com.genesyslab.platform.commons.connection.impl.mux.SelectorManager$SelectorThread.selectorLoop(Unknown Source) at com.genesyslab.platform.commons.connection.impl.mux.SelectorManager$SelectorThread.run(Unknown Source) ... 1 more 19 04 02:42:47:765 [ Inner*] INFO Ail.Cfgsdk.Cache Cache fully loaded for Application 19 04 02:42:48:062 [ Inner*] INFO Ail.Cfgsdk.Cache Cache fully loaded for AccessGroup 19 04 02:42:48:062 [ Inner*] INFO Ail.Cfgsdk.Cache Cache fully loaded for AccessGroup 19 04 02:42:48:062 [ Inner*] INFO Ail.Cfgsdk.Cache Cache fully loaded for Host 19 04 02:42:48:078 [ Inner*] INFO Ail.Cfgsdk.Cache Cache fully loaded for Switch 19 04 02:42:48:078 [ Inner*] INFO Ail.Cfgsdk.Cache Cache fully loaded for Switch 19 04 02:42:48:078 [ Inner*] INFO Ail.Cfgsdk.Component 5 folders loaded 19 04 02:42:48:609 [ Inner*] INFO Ail.Cfgsdk.Cache Cache fully loaded for AgentLogin 19 04 02:42:48:625 [ Inner*] INFO Ail.Cfgsdk.Cache Cache fully loaded for AgentLogin 19 04 02:42:48:625 [ Inner*] INFO Ail.Cfgsdk.Cache Cache fully loaded for DN 19 04 02:42:48:921 [ Inner*] INFO Ail.Cfgsdk.Cache Cache fully loaded for DN 19 04 02:42:48:921 [ Inner*] INFO Ail.Cfgsdk.Cache Cache fully loaded for Person 19 04 02:42:49:109 [ Inner*] INFO Ail.Cfgsdk.Cache Cache fully loaded for Person 19 04 02:42:49:109 [ Inner*] INFO Ail.Cfgsdk.Cache Cache fully loaded for Place 19 04 02:42:49:109 [ Inner*] INFO Ail.Cfgsdk.Cache Cache fully loaded for Place 19 04 02:42:49:296 [ Inner*] INFO Ail.Cfgsdk.Cache Cache fully loaded for Script 19 04 02:42:49:562 [ Inner*] INFO Ail.Cfgsdk.Cache Cache fully loaded for Script 19 04 02:42:49:562 [ Inner*] INFO Ail.Cfgsdk.Cache Cache fully loaded for Skill 19 04 02:42:49:562 [ Inner*] INFO Ail.Cfgsdk.Cache Cache fully loaded for Skill 19 04 02:42:49:562 [ Inner*] INFO Ail.Cfgsdk.Component 6 folders loaded 19 04 02:42:49:593 [ Outer*] INFO Ail.License Interval is now 1 19 04 02:42:49:593 [ Outer*] INFO Ail.License Attempts max is now 10 19 04 02:42:49:593 [ Outer*] INFO Ail.License License file is now C:\FLEXlm95\license.dat 19 04 02:42:49:593 [ Outer*] INFO Ail.License Trying to checkout license IsdkFactory in C:\FLEXlm95\license.dat 19 04 02:42:49:921 [ Outer*] INFO Ail.License License checked out for IsdkFactory in C:\FLEXlm95\license.dat 19 04 02:42:49:921 [ Outer*] INFO Ail.License Scheduling license checker 19 04 02:42:49:921 [ Inner*] INFO Ail.Log.LogComponent Console level is now INFO 19 04 02:42:49:921 [ Inner*] INFO Ail.Log.LogComponent Min level is console, INFO 19 04 02:42:49:921 [ Inner*] INFO Ail.Log.LogComponent File level is now info 19 04 02:42:49:921 [ Inner*] INFO Ail.Log.LogComponent Renaming Ail.20090419_0241.log to ../logs/gdesktop.log.20090419_0241.log
10

Strange

Are you sure that server genesysmain and port 7260 is correct? I mean that this is wat is defined in the first row ow the license file?

Applications is only using the first row of local license file in order to find the FlexLM service.

11

Yup, absolutly

SERVER genesysmain DISK_SERIAL_NUM=XXXXXXXXX 7260
12

If your second post on this thread (FlexLm logs) are corresponding to first set of logs, it is really weird.

License is getting check out correctly without any error. But license checker is activated before check out is complete.

I am not sure, both Listen and Daemon ports of FlexLm is accessible from the server?

Thanks,

13

Which version of GAD?

14

Yes, I have OCS on another server and that one behaves perfect so connectivity is not an issue…I’m using GAD 7.6 and tried 2 different releases and same issue.

15

Err…how to get exact version and patch?

16

This is just a limitation with GAD. Everything else can use the 7260@server method of licensing but not GAD.

We have 20 GAD servers and have looked at this in depth, but we have had to resort to a licence file on each machine.

17

mh, maybe, I am not aware of that..
Cav, do you have any firewall between the FlexLm and the GAD server? I’d give it a go adding the port option to the license file:

SERVER genesysmain DISK_SERIAL_NUM=XXXXXXXXX 7260
DAEMON genesys.d yourpath\genesys.d.exe port=7261

Fra

18

Hi Cav,

You find exact GAD version in menu - Help / About.

R.

19

Version: 7.6.001.11
Fra, no FW nothing, same LAN segment. Will try adding that line
I have opened a case in Genesys to see if I can get more info.

20

Do you have the same verrsion of Java as on the other GAD servers?