Only one GAD server by the moment.
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Hi,
Try using full domain name of your server. It could be your DNS server issue. Something like [email removed]
Regards,
Artur
I remember that some time ago GAD was not able to get licenses if lic file contains ANY in the first line. With particular HD ID it worked fine
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Not the case in my scenario…tried also the full FQDN but same issue…
Which version of JDK are you using?
OS?
Did you install GAD within a Tomcat or did you let GAD install Tomcat?
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from command prompt, try
telnet genesysmain 7260
from your GAD server and see if you are able to connect?
if not its a networking issue, and you might want to check the firewall, switches etc..
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Hi Cav,
I would recomend you to upgrade to latest GA release 7.6.200.14. Also check RN there are a lot of bug fixes.
Regards,
Artur
Which version of JDK are you using?
java version “1.5.0_14”
Java™ 2 Runtime Environment, Standard Edition (build 1.5.0_14-b03)
Java HotSpot™ Client VM (build 1.5.0_14-b03, mixed mode)
OS? Windows 2003 Enterprise SP2
Did you install GAD within a Tomcat or did you let GAD install Tomcat? Let GAD do it
telnet genesysmain 7260 > Yes, it works, if you see my logs you will note that FlexLM does answer correctly.
I would recomend you to upgrade to latest GA release 7.6.200.14. > When did this one came up? Will try and let you know
Upgraded but same behaviour
Sorry for asking again, but have you installed JDK. JDK is needed for GAD
You told me which JRE version you have?
Yes, I did but same behaviour. Genesys was able to reproduce the issue in their labs.
Now I upgraded and behaviour changed. I can start and I’m getting this error:
java.lang.IllegalAccessError: tried to access field com.genesyslab.uadthin.proxy.InfoBusinessLogic.businessFactory from class org.apache.jsp.desktop.desktop_jsp at org.apache.jsp.desktop.desktop_jsp._jspService(desktop_jsp.java:939) at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:98) at javax.servlet.http.HttpServlet.service(HttpServlet.java:803) at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:331) at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:329) at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:265) at javax.servlet.http.HttpServlet.service(HttpServlet.java:803) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188) at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:691) at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:469) at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:403) at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:301) at org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1069) at org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:455) at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:279) at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482) at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507) at javax.servlet.http.HttpServlet.service(HttpServlet.java:690) at javax.servlet.http.HttpServlet.service(HttpServlet.java:803) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188) at com.genesyslab.uadthin.filter.CachePreventFilter.doFilter(CachePreventFilter.java:30) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188) at com.genesyslab.uadthin.filter.UTF8Filter.doFilter(UTF8Filter.java:127) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:174) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:151) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:874) at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665) at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528) at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689) at java.lang.Thread.run(Unknown Source) 05 05 20:50:03:427 [ttp-8080-Processor23] ERROR [/gdesktop].[action] Servlet.service() para servlet action lanzó excepción
I can’t figure out what is making this error to raise. If I return to previous version it does work fine…
I had this problem when I installed GAD.
Damned if I can remember how I fixed it…
BUT I do remember that I looked in the trouble shooting section of the deployment guide and that helped me solve the issue. I know I know I hear you thinking that it cant POSSIBLY be true, but it is.
Lemme go look hang on a sec.
Genesys Desktop
You may experience some of these unexpected behaviors while using Genesys
Desktop:
260 Genesys Desktop 7.6
Appendix B: Troubleshooting Genesys Desktop Start-up Issues
• Genesys Desktop logs error messages, like those shown below, about
Update failure:
05 11 15:17:34:703 [ Init Ail Logic] INFO Ail.License trying to checkout license
ISDK_FACTORY
05 11 15:17:34:969 [ Init Ail Logic] FATAL Ail.License Feature ISDK_FACTORY: licensing
violation identified, violation type = Feature has expired(-10,124)
05 11 15:17:34:984 [ Init Ail Logic] WARN GD.Core.Init AIL is not initialized
If you are trying to login an agent, you may also see an alert box
containing the following message: Login aborted: The server is not
initialized.
These errors occur and are logged when the date of the computer on
which Genesys Desktop is installed, or the license server that Genesys
Desktop is accessing, do not agree.
Have you restarted FLexLM?
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Nop. Will try tomorrow.
Thanks 
Did the “java.lang.IllegalAccessError” problem get resolved?
I’m seeing this same exception in GAD after upgrading from an earlier 7.6 version to 7.6.200.14.
Thanks,
Alistair
OK, I figured it out and resolved the exception by deleting contents for “work” folder under Genesys Desktop installation directory.
Regards,
Alistair