Is there anywhere I can get some documentation which highlights the differences between version 6.5 and version 7 ?
I have tried the Genesys website, no luck there!
What solution do you mean.
Basic ConfigServer improved and extended,
Management Layer corrected
Routing and ICS some very new look
at url:
http://www.genesyslab.com/contact_center/products/CIMp.asp
check left frame:
“Download Genesys Customer Interaction Management Platform Brochure”
link is: