The WFM forecasting engine is rejecting our seasonal adjustment models when pushed via the /api/v2/wfm/schedule/forecasting/models endpoint. The environment runs Genesys Cloud release 10.18 with the WFM SDK v2.4.1. Payload includes standard ARIMA configurations paired with quarterly holiday multipliers. Console throws a validation error on the seasonal_pattern field, even though the JSON schema matches the documentation exactly. Historical shrinkage pulls fine, but calibration stalls. Model eters look solid on paper. Shrinkage data sits idle while the engine chokes on the seasonality window. Are the seasonal windows strictly capped to weekly cycles, or does the API expect a different integer format for quarterly peaks? I recall a community thread from last year mentioning similar threshold limits during peak retail runs. Does the forecasting calculator handle multi-year seasonality differently than the direct upload route? The validation logic doesn’t recognize the override_seasonal_limits flag at all. Leaving the payload stuck in draft mode.
{
"errorCode": "FORECAST_MODEL_INVALID_SEASONALITY",
"message": "Seasonal period exceeds maximum threshold for queue group QC-SUPPORT",
"details": "Expected range: 7-52, received: 90"
}