Hi Guys,
I have a one to one mapping with my VAG and skill lets say VAG A is associated with Skill A. Now VAG A has 10 agents in it so when the call is targeted to that VAG A, I want to be able to find the max skill level of those 10 agents on skill A. Is it possible using IRD or custom statistic. Routing is working fine, I just need this information for some data
No as Skill is not an statistical object…
What you can do is maybe sub-sequential skill targets decreasing (10…9…8…) but with Wait Time = 0 so it is executed in cascade.
Thanks for the reply, no actually its not related to my routing I just want to get the max Skill level of a VAG in real time
??? ??? ??? Quite a request…
Not possible
Not sure, but may be (assuming skill expression in () interpreted by URS as statistic):
X= ExpandGroup[‘VAGA.GA’]
Y= GetMaxStatData[X, ‘(SkillA)’]
For what I understand he wants for CCPulse/Pulse
i want it in an IRD strategy, trying few things thanks for the help guys
IRD and not related to strategy…ok…
lol
You are confusing ;D