Filter KVP for Chat Tenant is possible ?

Genesys Cloud Routing
1

Dear All Developer
I try to making Queue report seprate by Department for Chat Media. I found that when i apply filtering for report parameters via seprate attachdata by team belowing

TeamA
FilterA = (PairExit(“MediaType”,“chat”)) & (PairExit(“attTargetGroup”,“A”))
TeamB
FilterB = (PairExit(“MediaType”,“chat”)) & (PairExit(“attTargetGroup”,“B”))

I hav apply following filter for stat parameter

Chat_Total_Entered
Objects “Tenant”
Category “JavaCategory”
AggregationType “Total”
JavaSubCategory “eServiceInteractionStat.jar:GCHR Total Entered”

It’s doesnt count seperate by team as i expected.When 1 Customer in to Tenant queue ,both of
Chat_Enter_ATeam and Chat_Enter_BTeam count to 1.

Does anyone hav experience about the Chat Queue Tenant,pls share your experience to me,will be better for my implementation.
Pranpong

2

Hi Pranpong,

Unfortunately, Java based statistics (category = JavaCategory) don’t support filters.

R.

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3

Thank you very much for your information. So i have to know what kind of solution or Do you have any customize to meet this objective.

Pranpong

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