Filter creation

Genesys Cloud Routing
1

Hi All,

Can anybody please help me how to add a custom filter in interaction workspace options, i tried but it is not displaying in my interaction queue.

Thanks

2

Ermmmm show at least what you have done?

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3

Hi,

I have added a section named - Filtererror on IWS options and given the required values

I have added the same filtererror in the interaction workspace > options> interaction management filters.

The supervisor is having required privileges also.

Thanks.

4

And what options have you added?
Please detail as much as you can…

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5

I think you are mixing up two things together:

  • Filter for statistics
  • Filter for Interaction Management

Please, post you IQ’s management options to check them