Fetch agent details from IRD using agent EmployeeID

Genesys Cloud Routing
1

Hi All,

Is there a possible way to fetch agent skills using IRD?
I have employee ID of the agent and i would like to fetch the list of skills of that particular agent in IRD.

Thanks

2 



AgentDataCfg =AgentProfile[UData['RTargetAgentSelected']]


varName = Cat[KVListGetStringValue[AgentDataCfg,'firstname'],' ',KVListGetStringValue[AgentDataCfg,'lastname']]

[/size]Here is a sample on how to get Last Name and First Name, skills info should be there too, just adapt it to your needs.
[/size]Of course you need to check URS logs to fully understand what is returned
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