Which the differences between the Enterprise Routing and Network Routing architecture?
Where are they deployed?
Thanks in advance
ERP is used in the context where you have only one site or one Tenant, when you have multi tenants with multiple TServers with remote connections (eg. City A with 1 PBX branch X with 1000 agents and City B with PBX Branch Y with 2000 agents) and you need to route calls between those agents (X and Y) then you are using network routing…
At least that is how I understand it
ERP - is routing behind the switch (PABX), so the call arivves on the PABX and then Genesys is called. ERP can be used with multiple sites but infers a single T-Server.
NRP - is routing in front of the switch to target the correct switch, here each switch would have it’s own T-Server.
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Ok thanks
Now it’s getting much clear for me now.
;D
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