Hi Friends,
I am a new bee, directly into production environment.
Can anyone please help me if you have came across the same scenario in your past.
Scenario:
1.Customer mailed from outside world to support
2.agent handled the email
3.interaction closed for the mail
But,
In ucs the status is 3,and the Enddate is null
i.e., Email Enddate is not getting updated into ucs db, even after the interaction is closed.
what can be the issue?
what all i need to check?
where i need to check?
Thanks in advance