We have an issue that when the agents receive an Email interaction on their WDE it doesn’t ring (it comes silent), however I configured the WDE ringtone option: email.ringing-bell = ‘Sounds\Ring.mp3|10|-1|primary’.
Note: this behavior occurred only with email interactions, but with Chat interaction (for example) it works fine and WDE ringing.
FYI, there is a Chat channel with the same configurations with an automatically answered feature But it rining normally for a short while and then auto-answerd.