DTS package for Outbound Calling List Import

Genesys Cloud WFM
1

Hello to All

We have an outbound setup where currently the calling list is being imported manually.We are now planning to automate the calling import process where the input file would be sent as an excel or a flat file as we will have to run scheduled application that would then modify this data and then import into the Genesys Calling List db.We think an SQL DTS package would be the best are way to do this as we currently are using MS Sql db.

But we dont have the expertise to develop a DTS package.If any one can share a sample one I could probably work on it and modify it to suit our requirement

2

This is a very straight forward import into an MSSQL database. The import data wizard should cover everything you need, just follow the bouncing ball.

The only difficult part would be chaining. Do you have more than 1 phone number per customer?

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3

yes we do have record chaining aswell ..also iam not sure on how we should insert the data for the mandatory fields like ids,from-to etc …while import using ocm it is normally taken care by the ocm

tnks..mj

4

You can find the necessary information for these fields in the Outbound manuals.

record_id can just be an identity seed.
daily_from and till are set as the number of seconds from midnight, so 10am = 106060

Chain_id = an id for each customer (doesn’t matter what the number is really provided each customer has a unique id)
Chain_n = number in chain (0 dials first, 1 dials second, and so on)

tz_dbid = Configuration database id of the timezone you want to apply for the record.

That’s all the mandatory ones I can think of off the top of my head. Any others you need?

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