Hi,
I have this scenario: Customer call a RP. Call is sent to an agent. Agent start an immediate call conf with an internal or external number. Call conference is established. Agent hangup but the customer and the other number remain connected. I need when the agent hangs the conference is terminated and all participants disconnected.
Thanks,
Max
Are you sure that the agent perform conference call and not the consult? It seems like that based on your description.
Yes, agent makes an instant call conference by clicking the button on WDE.
Max
And what is the used switch? If SIP , check the Media Server configuration. In any other cases, check it with your PBX admins.
Do you know if there is an option to set in media server?
Max
In case using WDE, the agent is able to end entire conference by clicking “End call” option (not end the call-legs, but entire call)
This is my problem. If agent (who started the conf) ends the call, the other 2 parties remain in conversation. To drop all participants the agent must remove one participant from the conf and then end call.
I expect what you’re say, when agent ends the call, all participants are dropped.
Max
Be aware, that on WDE level there is more than one button for end call during the conference is active, so the agent needs to push the right one - in that case, the conference should be released as whole.