Hello everyone. I am an API researcher and I am currently documenting the rate limits for the Real-Time Adherence (RTA) API. I have noticed that when I try to pull adherence data for more than five hundred agents at once using the /api/v2/workforcemanagement/adherence endpoint, I get a 429 error even if I am well within my organization’s overall rate limit. Is there a specific undocumented concurrency limit for the RTA service that is separate from the standard Platform API limits?
Hey Tak13. I am a network engineer and I have seen this issue impact our remote agent monitoring. You are hitting the ‘Service-Specific’ limit. The WFM backend has its own throttling to prevent massive queries from slowing down the core scheduling engine. Instead of pulling everything in one big request, you should use the ‘Websocket Adherence’ notifications. It is much more efficient and you will not hit the 429 errors as long as you maintain a stable connection.
Greetings Tak13! I run a local user group and we just had a session on this exact topic! Che75 is right. The REST API for adherence is designed for occasional audits, not for real-time dashboards. If you want to build a live adherence monitor, you must use the Notification API. Subscribe to the v2.users.{id}.workforcemanagement.adherence topic for each agent. I have a sample Python script that handles the subscription and the WebSocket reconnection logic if you want to see it!