Dear Team,
In the Call Inbound :
DNIS - Agent ID (or) Extension
ANI – Customer Telephone number.
Similarly for the Call Outbound. Whether this will be the Correct ?
DNIS → Customer Telephone number
ANI → Agent ID (or) Extension Agent Extension
Kindly looking Forward for your suggestions.
Thanks,
Anandapriyan.R
ANI is not existing for outbound calls. There is only DNIS (calling nr) and ThisDN (DN of the source, in almost cases Agent’s DN)
Thanks for your reply,
And here DNIS is not populated for the Outbound Calls, Is there any reason. ?
You did not read properly. DNIS is propagated for outbound calls as well - this field contains called number.
Sorry for the Question Above described, I will described the Question in detail below.
In one scenario, I can’t able to view the DNIS for the Outbound Calls, It is empty.
Can you please tell me the reason for the DNIS not present ?.
Without logs kinda tricky
Manual outbound call? Dialer? Which dialer?
OtherDN is present?
Outbound is public call or internal call?
As for ANI, it will show your Trunk Group name. (for outbound campaigns ofc , not manual dialing)
About the DNIS, maybe you are looking at a user data dnis that is empty and not looking at AttributeDNIS.