DNIS absent from the RouteRequest event

Genesys Cloud Routing
1

Environement : Succession 3.0 Sccs 4.2 option 11c

The DNIS is not sent thru the link messages ?

Any idea

2

can you post the logs of TServer?
We can’t help with only that info

1 Like
3

Here is the event log

@15:25:22.8320 [<<] FF 0A 00 24 03 00 00 0B 05 00 96 06 00 00 03 B6 30 0E 00 02 35 31 34 33 39 37 34 35 34 38 4B 06 37 30 32 36
Route Request
Call ID:3b6
Origination Address:National, 5143974548
Controlled DN:7026
@15:25:22.8320 [mlink] (processRouteRequest)
@15:25:22.8320 [gctm] distributing EventRouteRequest to model
@15:25:22.8320 Call [00a601796b6a2001]: urid 000100a6
@15:25:22.8320 [gctm] Call [00a601796b6a2001/3b6,s0,t1] created.
@15:25:22.8320 [gctm] Call [00a601796b6a2001/3b6,s0,t1] distributing EventRouteRequest
@15:25:22.8320 [mlink] Call [00a601796b6a2001/3b6,s0,t1] (processRouteRequest)
@15:25:22.8320 [gctm] Call [00a601796b6a2001/3b6,s0,t1] processRouteRequest
@15:25:22.8320 [gctm] Party [00a601796b6a2001:7026,s0,at4,r2,l1] created.
@15:25:22.8320 [gctm] Party [00a601796b6a2001:7026,s0,at4,r2,l1] processRouteRequest
@15:25:22.8320 [gctm] Party [00a601796b6a2001:7026,s0,at4,r2,l1] Changing state to 800
@15:25:22.8320 [ISCC] Debug: Call created:
+ c:00a601796b6a2001,019541c0 @ m:0000000000000000,00000000 p:0 i:000003b6 nw:0000000000000000 t:2
@15:25:22.8320 [ISCC] Debug: Translate: ‘5143974548’ → ‘’; result 1 ()
@15:25:22.8320 [ISCC] Debug: Party added [ssp view]:
@ c:00a601796b6a2001,019541c0 @ m:0000000000000000,00000000,0000000000000000 p:1 i:000003b6 nw:00000000:0000000000000000 t:2
+ p:01955da0 @ c:00a601796b6a2001,019541c0 r:2 t:0 s:800 n:7026
@15:25:22.8320 [ISCC] Debug: Party added:
@ c:00a601796b6a2001,019541c0 @ m:0000000000000000,00000000 p:1 i:000003b6 nw:0000000000000000 t:2
+ p:0000000000000000,01955da0 @ c:00a601796b6a2001,019541c0 r:2 ------ n:7026:
@15:25:22.8320 [0] 7.2.004.05 distribute_event: message EventRouteRequest
AttributeEventSequenceNumber 0000000000000214

4

Can you set the trace level to full?

2 Likes
5

It already is set to full

6

Looking through the message you got from nortel there is no dnis element in it. There are several reasons why this might happen and I would venture an educated guess that nortel is not set to get DNIS. do you get DNIS with other events ?