Display all Emails in IWS

General Discussion
1

Is it possible in IWS to display all email interactions occurred so far?

a supervisor wants to see all email interactions happened in the company to be displayed in the IWS as a list of some kind of display

we are using IWS 8.5.1 version

thanks in advance folks

2

UCS? Interaction search.

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3

Sorry i didn’t understand you

IWS has connection to UCS, using iws i can search for contacts and previous messages
i am trying to find a method to display all email interactions happened in the company

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4

Yes, enable the interaction search on WDE in your role.

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5

for eservices we have two roles one for agent and one for supervisor
i see an option for interactionworkspace.contact.cansearchallinteraction
value = 1

but i don’t see an option for display or an action to display

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6

There are two levels for searching for interactions:

[ol]- Interaction search as Cav mentioned

  • Interaction Queue management - there you can see interactions which are not currently routed to the agent and are in general on routing level[/ol]
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7

Create filters for display in My Interaction Queues

Look for interaction-management.filters