Why is this setting causing Digital queues to drop to zero capacity exactly at 10:00 AM CST during our weekly WFM publish?
Agents lose their digital skills instantly when the new schedule pushes, triggering immediate overflow to the tertiary queue.
The schedule publish returns 200 OK, but the digital routing config appears to cache stale availability data for 30 seconds.
Need a way to sync skill assignments atomically with the schedule publish to prevent these message drops.