Stuck on a persistent 502 error when the Genesys Cloud digital channel webhook attempts to push conversation metadata to our ServiceNow instance. The flow is simple, yet the retry logic keeps timing out.
- Region: eu-west-1
- ServiceNow Version: Washington DC
- Webhook Type: Digital Conversation Started
- Payload Size: < 1KB
The logs show the request leaves GC but never hits the SN ticket endpoint.