Quick question about the genesyscloud_routing_email_template and associated digital channel webhooks.
Context:
Deploying a new email-to-case flow via Terraform. The provider is genesyscloud 2.15.0 in ap-southeast-2. The plan phase completes successfully. During apply, the resource creation hangs for 30 seconds, then fails.
Error:
Error: Post "https://api.cisco.com/api/v2/routing/email/templates": dial tcp 52.94.xx.xx:443: i/o timeout
However, the webhook endpoint configured in the template is returning 200 OK when tested via Postman. The issue seems isolated to the Genesys Cloud side validating the webhook during resource creation. We have checked the firewall rules and the endpoint is accessible from the AP-SG region.
Question:
Is there a known latency threshold or timeout setting for webhook validation during Terraform apply? We are seeing this intermittently with digital channel resources. Adding depends_on to other resources does not resolve the timeout. We need a workaround to force the apply to succeed or increase the timeout window. Any insights?