Does anyone know how to create a detailed Login/Logout report in Brio that will tell you the exact time when an agent logs in and out of the phone in time format HH:MM:SS?
Use the Stat Server tables but I believe Brio is only licensed for CCA.
Our vendor told us it was included.
Some details in table “Agent_Login” might help. Somehow my report display both agent current and old on the same row (I’m reusing agent id).