Default call result in GAD Outbound

DaleO2 · March 10, 2009, 10:05am

Guys,

In our outbound contact solution, we have the canned call results, and some custom ones…

The default, when an advisor requets a record from the list via GAD, is ‘Unknown Call Result’.

Can this be changed?

Also, any idea’s on how to overcome the GAD ‘timing out’? ie, if an advisor disconnects a call, they have to select a call result and hit marked done in 5 minutes…

Dale

cavagnaro · March 10, 2009, 3:07pm

Yes, the agent can select a Call Result and set it up.

DaleO2 · March 10, 2009, 3:42pm

i know they can manually amend it and choose one, but im after setting the default value before they do anything, when they go into a new record…

cavagnaro · March 10, 2009, 3:49pm

When you insert a record (via SQL or via AddRecord API) you can also stablish the value you want for that field.

DaleO2 · March 10, 2009, 4:36pm

Thanks…
So this would require some heavy customisation then?

cavagnaro · March 10, 2009, 4:37pm

Depends on how you insert your records to BD, if by SQL directly then not too much work. If by API then a little more but not that much.