DDM Toolbar can't access the media Type.xml file

wim1981 · January 13, 2015, 9:39am

Hi everyone,

an agent here has an error when he starts up his DDM Toolbar. The error says that the toolbar can’t access the media type.xml file.

Probably the file will be corrupted in some way?

My question is: is this a file that is beïng created when the toolbar starts up? Like the login config file?
Or is it already existing before the toolbar starts up?

Regards
Wim

Kubig · January 13, 2015, 9:46am

What is DDM Toolbar? It is not a Genesys product as I know.

wim1981 · January 13, 2015, 10:04am

It is an agent toolbar that works together with Genesys to let the agent take care of calls.

Kubig · January 13, 2015, 10:10am

This is Genesys forum, not DDM. But maybe someone know DDM and will help you.

wim1981 · January 13, 2015, 10:14am

I have already found the solution.

It was the xml file that was in read-only mode.

Thanks anyway.

I will close this question

Regards