Trying to make sense of why the v2/analytics/datadashboard/query endpoint throws a 500 Internal Server Error when filtering for digital channel interactions in the last quarter.
The request payload includes standard segment filters for WebChat and Email, matching the schema in the Genesys Cloud API documentation. Voice channel queries return data without issue, but adding type: digital triggers the crash immediately. This is blocking a legal discovery report that requires unified analytics across all channels for chain of custody verification. The environment is UK-East, and we are using the Python SDK version 4.12.0.
You need to verify the segment configuration against standard performance views before attempting the query.
- Align date range parameters with dashboard views to prevent backend aggregation failures.
- Exclude digital channels if the legal report can be satisfied with voice data alone.
{
"segment": {
"type": "digital",
"exclude": ["voice"]
}
}
Have you tried isolating the segment definition in the payload? The 500 often stems from mixed channel types in a single aggregation. Splitting digital and voice into separate queries usually resolves the backend timeout. Check the API docs for datadashboard specific limits on digital metrics.