Data Transfer Problem in WFM

Genesys Cloud WFM
1

Hi to board…

We have installed and completed to configure the WFM ver5.1.6x.

Up to this point, there was nothing wrong with WFM. After

collecting data about a week, we tried to forecast, but it

has failed!

Well, I have checked and confirmed that WFM StatServer and

DataAggragator working propery. Plus, using the Oracle

monitoring and reporting tools, it was also verified that

the data has been collected through the DataAggregator.

Namely, we have no problem either with the data collected

in the database, or our applications.

So good, so far…

I could get the two or threedays forecasts, but -despite

of having collected data for 10 days- I couldn’t do it

for a week! It yields in the following error:

“There is no enough data, or error in opening hours”.

To check and verify that our WFM configuration was okay, or

not, the related data has been imported from our PBX, and

we have tried and observed that it worked!

So, here is the question: what is the point at which we made

a mistake? (or, why me worry!)

Huh! Any comment?

David.

2

Hi David,

I seem to be suffering from exactly the same problem, although I have been able to get a forecast displaying AHT for a given period, but not for call volume. I have imported an entire year’s worth of historical data for call volume & AHT for each of the four activities registered on our switch, but cannot get WFM to produce a forecast for call volume for any period, for any activity. I receive exactly the same error message as yourself.

Did you ever get to the bottom of this?

Regards

Nick Tadd

3

Nick, David

There could be several reasons… Instead of listing all of them here, why not try the most obvious one!

The most obvious one is timezone. Have you made sure that you have the correct timezone setup? My initial guess would be that…

Tell me if it worked!

Vic