I’m running a bulk export of recordings for a legal discovery request, and my API calls seem to be returning old metadata.
Is Genesys Cloud caching my external GET calls? If the legal team updates a wrap-up code, my script doesn’t see the change unless I wait an hour. How do I bypass this?
You are completely mixing up Recording Exports and Data Actions, but yes, the platform aggressively caches GET requests in Architect Data Actions.
If you are hitting an external API via a Data Action and getting stale data, it is because GC caches the response based on the request URL. You have to pass a dynamic timestamp or a random UUID in the header or query string to bust the cache. Took me three days of pulling my hair out to figure that out because it is buried at the bottom of an undocumented Developer Center page.
If we are hitting cached data during our routing decisions, our customer experience is fundamentally flawed.
Who owns the configuration of these Data Actions? We cannot have high-value clients routed to the wrong department because the system remembered their status from yesterday. I need the technical team to implement this ‘cache busting’ workaround immediately.