We are trying to set up a disaster recovery pipeline by exporting our entire Genesys Cloud org configuration using the CX as Code provider. The goal is to get a single JSON dump of all resources to store in our S3 bucket for backup purposes.
The documentation for the genesys_cloud provider mentions using the export feature, but the underlying mechanism relies on the integration grant API to fetch the resources. When I run the export command on our production org (which has about 15,000 users and 200 queues), the process hangs for a while and then crashes.
The error I get is:
Error: Failed to export configuration: HTTP 500 Internal Server Error
Response: {"code": 500, "message": "An internal server error occurred."}
I checked the genesys_cloud provider source code and it seems to use this endpoint to get the resources:
GET /api/v2/integration/grant
But wait, that’s the endpoint for getting a token or grant info? No, the export function calls a different internal endpoint that batches the resources. The docs say: “Exporting large organizations may take several minutes. Ensure your timeout settings are adjusted accordingly.”
I have set the timeout in the provider block to 600 seconds:
provider "genesyscloud" {
timeout = 600
}
But it still fails. Is there a specific API endpoint I should be calling directly to debug this? Or is the CX as Code provider hitting a rate limit on the export batch jobs?
Also, the error message is generic. Is there a way to get more detailed logs from the genesys_cloud provider to see which resource is causing the 500 error?
We need a reliable way to export the config. The current method is not working for large orgs. Any ideas on how to force a full export or split it into chunks?
The docs also mention: “For very large organizations, consider exporting specific resource types rather than the entire organization.”
But how do I specify resource types in the export command? I don’t see a flag for that in the genesyscloud export command.
Is there a workaround?