Running genesys-cloud export_architect --all to dump our flows for a backup, but it’s barfing with a 401 Unauthorized error. The token is fresh and works fine in Postman for other calls.
Here’s the snippet I’m using. What am I missing?
The CLI defaults to the standard OAuth scopes for the user token, but export_architect often needs analytics:report:read or architect:flow:read explicitly if your role isn’t set up with full admin privileges. Check the token payload.
Run this to verify what scopes your current token actually has. If the architect ones are missing, that’s the 401.
curl -X GET "https://api.nice-incontact.com/api/v2/oauth/tokens/self" \
-H "Authorization: Bearer YOUR_ACCESS_TOKEN"
If the scopes look fine, the CLI might be caching a stale token in ~/.genesys-cloud/config.json. Delete that file and re-auth with genesys-cloud login. It forces a fresh handshake.
The 401 usually isn’t just about missing scopes if Postman works. It’s often the CLI failing to refresh the token before expiration or hitting a scope boundary that Postman bypasses via a different grant type.
Try forcing a token refresh and explicitly passing the client ID in the CLI config. If you’re using the official Genesys Cloud CLI, ensure the genesys-cloud.ini has the correct client_id and client_secret for a confidential client, not just a user token.
Here’s a quick check using curl to verify the token’s actual expiration and scopes against the Introspect endpoint. This helps rule out silent expiry issues.
curl -X POST "https://api.mypurecloud.com/oauth2/introspect" \
-H "Content-Type: application/x-www-form-urlencoded" \
-H "Authorization: Basic <base64_encoded_client_id_secret>" \
-d "token=<your_access_token>"
If the active field is false, your CLI is using an expired token. If scope lacks architect:flow:read, that’s the blocker. Re-auth with genesys-cloud auth and check the local cache.