Hi,
is there a package from which i can download the fake customer phone? or can i download it from somewhere on genesys website?
Thanks a lot
What is that?
Enviado de meu E6633 usando Tapatalk
the tool that was used to simulate phone calls when i attended the CIV course.
or if you know another tool to do this (i have to test the environment i’m setting up so i need a tool able to simulate an external phone call directed to a DN)
Use sim simulator
Enviado de meu E6633 usando Tapatalk
is “sim simulator” the specific tool?
or otherwise can you suggest one fitting with genesys platform?