CTI Tool Bar Greyed Out

shriramkumar · March 18, 2009, 4:31am

Hi,
Agents while using the CTI Tool Bar , it is getting greyed out and they are not able to use it. Any idea what cud be the issue and the root cause for it???

cavagnaro · March 18, 2009, 5:14am

what is cti toolbar?

system · March 18, 2009, 5:54am

Cti toolbar is nothing but a tool bar in agents application which has the menu like Login, Log out, etc…

wowen · March 18, 2009, 8:30am

Who wrote the CTI Tool Bar? Is it GAD?

system · March 18, 2009, 9:10am

Yeah its GAD only…

harris79 · March 18, 2009, 9:35am

Isn’t the CTI Tool Bar a part of the Siebel Desktop?

harris79 · March 18, 2009, 9:49am

But to answer the original question, irrespective of what it actually is. The desktop app need to connect to a server (Siebel Server or GAD webserver) this is turn needs to talk to T-Server (via a GPlus adaptor for Siebel) and then to the switch.

So I would want to check that all these connections exist and work. Can the agents login via the turrets? If so is the login message propagated through all the servers to the desktop?