creating threshold that queries 2 stats question

hi everyone… i need a little bit of help here

i’m trying to make a threshold that can detect when there is a call waiting in the queue but no agents are available. Here is the code that i used before but it just doesn’t seem to work. Oh, and this threshold was set to the total no of agents available

if (Threshold.StatValue = 0) and (CurrNumberWaitingCalls>0) then

Threshold.Result = true

end if

Thanks before,

gading

Can you define “not available?”

Logged out or are we talking about anything that is not loggedin/ready?

The easiest would be just to look at number of calls in a queue if you have any agents available you would not have any calls there. So just put the threshold on that…