Hi,
We have multiple CPDs used to initiate calls at different sites. the sites are in cities A and B. If we have a contact number with an NPA of City A, then if the call is to be dialed from city B, then we do not need to have a 1 before. But if the call is dialed from the B location the number dialed will have to begin with 1. I looked through the documentation and i can’t see where we can make use of dialing plans when using the CPDs ? Any idea ?
Off the top of my head; in the OCS settings, there is a setting for Dialling Rules a bit like the “Dialing Location” settings you might find in Windoze.
I think…
Tony
thanks, but the only dialing X that i can see is the dialing mode of the campaign… We are using 7.0
There is the option “public_network_access_code”. It should be set on the switch level in the switch properties that is in the Annex tab in the section named Default .
It should be set to the empty string in A and to 1 (the prefix) in B.
I hope that helps.
Leszek
Thanks for the info. Ungortunately, this is not fixing the problem we have. The thing is that a phone number may be toll for one location and not the other meaning that we may or may not need to prefix the number with 1 depending on where the call will be dialed from. I am pursuing investigations on how to do that with an M1 pbx since Genesys seems not doing it …
You are right, you are better off using your Meridian1 ESN Dialing Plan with FCAS (Free Calling Area Screening) to manage the calls.